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meters exchanged.

PUTTING MORE ENERGY USE INFO IN YOUR HANDS

Duquesne Light is exchanging existing electric meters with new digital models. These exchanges, which began in 2015, are part of an overall upgrade of the company’s metering infrastructure required by Pennsylvania Act 129.

The new digital meter will operate as your existing meter does today, and you will not notice any difference in how it measures your electric use. As the advanced metering infrastructure is activated in your neighborhood, DLC will offer a variety of programs and services that can help you save energy, in addition to benefiting the environment.

 

Current Benefits

  • Online tools that provide access to your electric usage information 24-7 and help you discover ways to manage your bill
  • Email or phone alerts that reduce high bill surprise and worry and help you manage high-usage activity
  • The ability to participate in optional Time-of-Use programs, if offered by energy generation suppliers, that may provide benefits to residential customers who can shift portions of their power use to non-peak hours
  • A more convenient connection process when starting new service or transferring service to another location in our service territory. 

Future Benefits

  • The new meter technology, in conjunction with other system improvements, will enable us to provide outage alerts and time-restoration estimates that could help customers make plans during storm-related interruptions.

Process

You will receive a notification letter approximately 30 days before the exchange. Before the exchange, we will call to remind you of the upcoming work. A DLC authorized installer, with a valid ID, will arrive at your residence to complete the exchange between 7 a.m. and 5 p.m. You do not need to be home for the exchange. Once the meter exchange is complete, the installer will verify that your new meter is working properly. The installer will leave behind a door hanger, indicating the type of work that was performed. You may be asked to participate in a telephone survey regarding your meter exchange experience. Quality checks will be conducted on a small percentage of completed meter exchanges. You do not need to be home for this activity.

View our Receiving Your New Meter fact sheet for additional information.

Deployment Schedule

Meter exchanges will occur over time throughout DLC's service territory.

Please Note: This schedule is subject to change and not all communities are listed. Check back quarterly for updates.

Schedule (as of June 2017)
Communities Timing

Bloomfield, Braddock, Brentwood, Bridgeville, Carrick, Collier, Dormont, Edgewood, Greentree, Heidelberg, Mount Oliver, Oakdale, Pennsbury, Presto, Rankin, Regent Square, Rosslyn Farms, Scott, Shadyside, South Side, Squirrel Hill, Thornburg and Swissvale

In Progress

 Beechview  Beginning September 2017
 Mount Washington  Beginning October 2017

Commercial & Industrial Customers

2016-19


Summary of 2016 Exchanges

Summary of 2015 Exchanges





Fact Sheets

Related Duquesne Light Corporate Policies

External Resources

Pennsylvania Public Utility Commission (PUC)

Pennsylvania Public Utility Commission (PUC)

The PUC balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices. View PUC's PDF on Smart Meter Q&A for additional information.

Smart Grid Consumer Collaborative (SGCC)

Smart Grid Consumer Collaborative (SGCC)

SGCC is a non-profit organization that helps educate the public about the benefits of the smart grid. View their PDF on Myths vs. Facts: The Truth about Smart Meters.

SmartGrid.gov

SmartGrid.gov

The information on SmartGrid.gov helps consumers and stakeholders understand the basics of a Smart Grid and the range of Smart Grid technologies, practices and benefits.

Edison Electric Institute (EEI)

Edison Electric Institute (EEI)

The EEI represents all U.S. investor-owned electric companies. Members provide electricity for 220 million Americans and operate in all 50 states and the District of Columbia. EEI's mission is to ensure members' success by advocating public policy, expanding market opportunities and providing strategic business information.

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