Report an outage from a laptop computer, mobile phone or contact our call center.
Please Note: The online form requires a user to be logged in.
Report Outage Online
Emergency Numbers: 412-393-7000 or 888-393-7000
Our emergency number is answered 24 hours a day, every day. Use this number to report emergencies including: power outages, downed wires, accidents involving utility poles or power lines, or any other hazardous situation. If our automated phone system answers, you can immediately report a power outage by following the easy steps. Please don't use the emergency number for general customer service questions. Those questions should be directed to 412-393-7100.
Telecommunications device for the hearing-impaired.
Receive Text Updates
Duquesne Light Company's (DLC) customers can receive storm information via text message through the Duquesne Light Mobile Network. By signing up, customers will receive storm updates and other relevant messages.