We offer superior customer service and reliability to more than half a million customers and counting.
Please follow the steps below and review our Customer Guide to start service with Duquesne Light Company (DLC):
Step One: Start Service with DLC
To begin service with DLC, fill out the online form. Note that you must be 18 years or older to apply for service.
Please notify us of your request for service at least three business days in advance by applying online or calling us at 412-393-7100.
By completing an application for service, you give Duquesne Light permission to check your credit and validate your identity with TransUnion; this inquiry does not impact your credit score. If you do not have a US based address, please call 412-393-7100 (residential) or 412-393-7300 (business) Monday through Friday 8 a.m. – 5 p.m. to complete your application over the phone.
If the service is currently OFF at the location you are requesting new service, please ensure that the main breaker at this location is in the OFF position. For safety reasons, service will not be connected until the main breaker is in the OFF position. Please also make sure DLC has access to your meter. Once your order is completed, be sure to flip your main breaker back ON, or put the main fuse back IN.
Begin online form