Effective Date: April 1, 2014
For these purposes, PII is defined as information which, by itself, identifies a specific person or provides sufficient information to contact a person. CEUD is information about a customer’s energy usage when associated with any information that can reasonably be used to identify the customer. CEUD is collected by DLC’s metering system and through customers’ participation in energy efficiency programs, renewable energy programs, and demand side management.
DLC collects and retains Customer Information that is reasonably necessary for DLC to service its customers, effectively manage its business operations, and meet its regulatory and compliance obligations.
As required by the Pennsylvania Public Utility Commission (PAPUC), DLC provides Customer Information to third party electricity suppliers to enable them to offer DLC customers electricity at competitive rates.
Unless otherwise prohibited by law, DLC may share Customer Information with third parties with whom it has a business relationship, such as affiliate companies, business partners, and contractors, or when that information is reasonably necessary for DLC business operations, such as:
- Answering a customer inquiry, including through an agent, attorney or legislative representative
- Providing or supporting a requested product or service
- Fulfilling the operational needs of the electrical system or grid
- Providing services as required by state or federal law or as authorized, ordered, or directed by the PAPUC or by other regulatory entities
- Providing or billing for electrical service, including the collection of payment
- Investigating, resolving and managing legal claims
- Responding to PAPUC questions or concerns Planning, operating, and evaluating special programs, such as energy conservation, demand response, energy efficiency, or customer assistance
DLC may collect and maintain information pertaining to children under the age of 13 when required for customer assistance programs or other business purposes; however, such information is not knowingly collected from minors directly.
DLC may disclose Customer Information when required by law or to comply with a judicial proceeding, a subpoena, a court order or other legal process. DLC also may disclose Customer Information when reasonably necessary to comply with an order or direction from the PAPUC. DLC will disclose customer information with an authorization or request from the customer.
DLC has implemented administrative, technical, and physical safeguards, as well as third party management controls and limitations on data shared, designed to protect Customer Information from unauthorized access, use, modification, or disclosure. While no set of controls can provide absolute security, these measures reflect the value that DLC places on Customer Information. DLC will retain Customer Information for as long as is reasonably necessary to meet its business needs and regulatory and compliance obligations.
Aggregate and Public Information
DLC may aggregate multiple customers’ CEUD in various formats so that individual customer’s CEUD remains anonymous. Similarly, DLC maintains certain nonprivileged, publicly available information about its customer base. This information may include general characteristics of the DLC customers’ total load and generation mix as well as general information regarding rates and customer participation in various programs.
This aggregated information and public information relates to electricity usage of groups of customers or broad categories of customers (e.g. industrial business, residential, etc.). The information is collected from a sufficiently large group of customers so as to make it highly improbable that the third party receiving such information could deduce the identities and/or electricity usage of individual customers.
Information About the DLC Website
DLC automatically collects certain information from visitors to the DLC website, including browser information, domain names, the date and time a visitor accesses the site, and information viewed while visiting the website. This information is used for statistical purposes, to measure the use of the site, to improve its content and DLC’s customer service, and to diagnose and correct technical problems. Some DLC website pages may use "cookies." A cookie is a piece of data stored on a visitor’s computer that helps DLC improve access to the site and make it more user friendly and customize information. If desired, visitors should follow their browser’s instructions to delete and/or block cookies.
DLC also may administer online surveys from the DLC site to gather information about its customers and their use of energy or related products and services, or to obtain customer views on other matters to help DLC provide better customer service. Participation in these surveys is voluntary.
The DLC site may contain links to other sites that may be of interest or benefit to its customers and others. DLC is not responsible for the content or privacy practices of these other sites.
Changes and Information