Terms of Use

TERMS AND CONDITIONS OF USE 

Effective and Last Updated: May 18, 2026 

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. 

BY ACCESSING THE DUQUESNE LIGHT COMPANY PLATFORM, YOU AGREE TO BE BOUND, AND REQUIRE EACH USER OF THE PLATFORM TO ABIDE BY THE TERMS AND CONDITIONS OF USE BELOW.  THESE TERMS AND CONDITIONS OF USE ARE SUBJECT TO CHANGE.  CONTINUED ACCESS AND USE OF THE PLATFORM AFTER CHANGES HAVE BEEN MADE TO THESE TERMS OF USE CONSTITUTES YOUR ACCEPTANCE OF THE REVISED TERMS OF USE THEN IN EFFECT.  YOU AGREE THAT YOU WILL REVIEW THESE TERMS OF USE PERIODICALLY AND THAT YOU SHALL BE BOUND BY THESE TERMS AND ANY MODIFICATIONS TO IT. ANY USER WHO DOES NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE, PLEASE DO NOT ACCESS THIS WEBSITE, MUST IMMEDIATELY CEASE USE OF THE PLATFORM AND NOTIFY DLC TO TERMINATE THEIR ONLINE DLC ACCOUNT. FOR PURPOSES OF THESE TERMS AND CONDITIONS, “YOU” OR “YOUR” REFERS TO ANY PERSON WHO ACCESSES OR USES THE WEBSITE. 

THESE TERMS OF USE CONTAIN LANGUAGE THAT LIMIT OUR LIABILITY TO YOU.   

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS OF USE, PLEASE DO NOT ACCESS THE WEBSITE OR MOBILE APPLICATION. 

These Terms and Conditions of Use (these “Terms of Use”) explain a contractual agreement between you (“you” or “your”) and Duquesne Light Company, its subsidiaries, parents and affiliates (“DLC,” “we,” or “us”) regarding your use of any of the Duquesne Light Company websites (the “Website”) and any of the Duquesne Light Company mobile applications (the “Application” and collectively with the Website, the “Platform”) and access to the services provided through the Platform. 

UNDER NO CIRCUMSTANCES IS THE PLATFORM INTENDED FOR CHILDREN UNDER THE AGE OF 13, AND INDIVIDUALS UNDER THE AGE OF 13 ARE NOT AUTHORIZED TO USE OR ACCESS THE PLATFORM. 

If you use the Platform acting as the parent or legal guardian for a minor (a “Legal Guardian”), you represent and warrant that you have the legal authority to represent your child and consent to the submission and utilization of data and information you submit via the Platform. 

If you are an individual accessing or using the Platform on behalf of, or for the benefit of, any corporation, partnership, or other legal entity with which you are associated (“Organization”), then you are agreeing to these Terms of Use on behalf of yourself and such Organization, and you represent and warrant that you have the legal authority to bind such Organization to this Agreement.  References to “you” and “your” in these Terms of Use will refer to both the individual using the Platform and to any such Organization. 

We are committed to making the Platform accessible for all users and will continue to take steps necessary to ensure compliance with applicable laws.  .  If you have difficulty accessing any content, feature, or functionality of the Platform, please Contact Us. 

WHAT IS IN THESE TERMS OF USE?  

TERMS APPLICABLE TO ONLINE/MOBILE ACCOUNT ACCESS AND SERVICES 

By accessing your DLC electric service account or accounts (your “DLC Account”) via the Platform, you are agreeing to these Terms applicable to DLC’s online/mobile account access and services.  You are not required to access or manage your DLC Account through the Platform.   

DLC ACCOUNT ONLINE/MOBILE ACCESS 

USERNAME AND PASSWORD 

We have adopted a number of policies and procedures intended to protect the information contained on or available through the Platform, including information regarding your DLC Account.  You will create a username and password when you register to manage your DLC Account or to access services on the Platform.  We may reject, and you may not use, a user ID (or e-mail address) for any reason in our sole discretion.  For example, we may reject a user ID (or e-mail address) (i) that is already being used by someone else; (ii) that may be construed as impersonating another person; (iii) that belongs to another person; (iv) that violates the intellectual property or other rights of any person; or (v) that is offensive.   You are responsible for keeping your username and password secure.   

If you believe that there has been unauthorized access to your username, password or your identity, please contact us as soon as possible so that we can work together to limit the damage.  You agree to sign out from your DLC Account at the end of each session if you are using a device that is shared with other people.  We reserve the right to take any and all actions we deem necessary or reasonable to maintain the security of the Platform and your DLC Account, including without limitation, terminating your DLC Account, changing your password, or requesting information to authorize transactions on your Account.  WE EXPLICITLY DISCLAIM LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES ARISING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION. 

MOBILE APPLICATIONS  

The Platform may be mobile or other applications that you can download to your phone, tablet, or other device (“Mobile App”) via a third-party service such as an application store.  Your use of the third-party service may be subject to additional terms related to that service from the third-party service provider (“App Store Provider”).  WE ARE NOT LIABLE IN ANY WAY FOR, AND MAKE NO REPRESENTATIONS OR WARRANTIES RELATING TO, ANY SUCH THIRD-PARTY SERVICE OR ANY CLAIM OR DAMAGE RESULTING FROM YOUR USE OF SUCH THIRD-PARTY SERVICE. 

You acknowledge that these Terms of Use and your use of the Mobile App is between you and us only, and not with any App Store Provider or its affiliates or subsidiaries.  As between us and an App Store Provider, we are solely responsible for the Mobile App and its Content.  If anything in these Terms of Use conflict with any usage rules for the Mobile App from an App Store Provider, such terms from the App Store Provider control (only so far as those terms conflict with these Terms of Use, and then exclusively for your use of the Mobile App).  All rights you have to use the Mobile App are for use only on appropriate products (which may require branding from the App Store Provider or other entities) and are non-transferable, except that the Mobile App may be accessed and used by other accounts associated with you via features like Apple’s Family Sharing (or similar features from other App Store Providers) or volume purchasing.  We are solely responsible for providing any maintenance and support services for the Mobile App, as specified in these Terms of Use, or as required under applicable law.  No App Store Provider has any obligation whatsoever to furnish any maintenance and support services for the Mobile App, nor any warranties for the same.  

WE DISCLAIM ALL WARRANTIES RELATED TO ANY MOBILE APP.  However, in the event that the Mobile App fails to conform to any applicable warranty that we cannot disclaim according to applicable law, you may have the right to notify the App Store Provider, and the App Store Provider may refund the purchase price for the Mobile App.  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NO APP STORE PROVIDER WILL HAVE ANY OTHER WARRANTY OBLIGATION WHATSOEVER WITH RESPECT TO THE MOBILE APP, AND ANY OTHER CLAIMS, LOSSES, LIABILITIES, DAMAGES, COSTS, OR EXPENSES ATTRIBUTABLE TO ANY FAILURE TO CONFORM TO ANY WARRANTY IS OUR RESPONSIBILITY. 

We, not the App Store Provider, are responsible for addressing any claims relating to the Mobile App, including, but not limited to: (i) product liability claims; (ii) any claim that the Mobile App fails to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection, privacy, or similar legislation; and (iv) claims that the Mobile App infringes a third party’s intellectual property rights as well as the investigation, defense, settlement, and discharge of any such intellectual property infringement claim. 

By using the Mobile App, you represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.  You acknowledge and agree that the App Store Provider, and its subsidiaries, are third-party beneficiaries of these Terms of Use, and that, upon your acceptance of the terms and conditions of these Terms of Use and your use of the Mobile App, the App Store Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third-party beneficiary thereof. 

BIOMETRIC AUTHENTICATION 

If you are using the Application to access the DLC Account, you may be able to access your DLC Account using Face ID or Touch ID (Apple), Trusted Face or Fingerprint (Android), or other biometric authentication tools available to you through a Mobile App. 

The Application is currently available for download via App Store Providers and is designed to work with Apple’s Face ID and Touch ID, as well Android’s Trusted Face and Fingerprint biometric authentication tools (“Biometric Authentication Tools”).  You may choose to access your DLC Account through the Application using the Biometric Authentication Tools only if (i) your Mobile App supports Biometric Authentication Tools, and (ii) you enable the Biometric Authentication Tools functionality on your Mobile App and confirm that you want to use the Biometric Authentication Tools to sign into your DLC Account via the Application. 

Biometric Authentication Tools are provided by App Store Providers such as Apple, and are governed by the App Store Provider’s policies related to their use.  Apple’s policies and information concerning Face and Touch ID can be accessed here and here, while Android’s security practices may be found here.  By enabling or using the Biometric Authentication Tools to access your DLC Account, you accept the terms of the most current version of these policies of the applicable App Store Provider. 

DLC has no control over the Biometric Authentication Tools and does not have access to any biometric data that may be retained by such tools.  DLC is not responsible for any issues arising from your decision to use the Biometric Authentication Tools to access your DLC Account, and DLC shall not be liable for any unauthorized access to or unauthorized use of your biometric data or Customer Information (as such term is defined in the DLC Privacy Policy) that is caused by your use of the Biometric Authentication Tools. 

TERMS AND CONDITIONS FOR TEXT MESSAGES PROVIDING ALERTS AND NOTICES 

You have subscribed and expressly consented to receive SMS alerts and notifications on your mobile telecommunications device from DLC for purposes of providing you notices and/or alerts regarding your DLC Account with us.  You represent that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt into this SMS alert program.  You acknowledge that, to the extent applicable, you do not have to consent to receive text message advertisements as a condition of purchasing goods or services from us. In addition, you acknowledge, understand and agree as follows: 

Message frequency depends on user and you authorize us to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).  However, while you consent to receive messages sent using automated technology, these Terms of Use shall not be interpreted to suggest or imply that we send any or all of our text messages using an automatic telephone dialing system (or other automated technology, as defined under applicable laws). 

Message and Data rates may apply.  These would be charged by, and be payable by you to your mobile service provider.  You acknowledge, understand and agree that we shall not be held liable for any delays in the receipt of our text message to you, as its delivery is subject to effective transmission from your mobile service provider.  In addition, if you decide you no longer want to subscribe, you can respond to any text alert and notifications you receive by texting in the word STOP to cancel.  

Messages sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time.  Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, and proximity to buildings, foliage, and weather.  You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.  Carriers are not liable for delayed or undelivered messages.  We will not be liable for any delays or failures in the receipt of any mobile messages connected with this SMS Section. 

Data obtained by us from you in connection with our providing you the text messages as described above may include your cellular number, the name of your mobile service provider, and the date, time and content of the text messages we send you.  We may use this information to contact you and to provide the text messages you have requested. If you have any questions regarding the above terms or the types of text messages to be received by you as described above, you can contact us at (888) 393-7100 or via e-mail at dlccustomerservice@duqlight.com. 

USER CONTENT 

You are responsible for any information, text, messages, profile information, personal information or other materials or content that you post on the Platform, upload to us, or transmit through the Platform (“User Content”).  You agree, represent, and warrant that any User Content you post on the Platform or transmit through the Platform is truthful, accurate, not misleading, and offered in good faith, and that you have the right to transmit such User Content.  You shall not upload, post, or otherwise make available on or through the Platform any User Content protected by copyright, trademark, or other proprietary right of any third party without the express written permission of the owner of such right(s). 

UNLESS OTHERWISE STATED, PLEASE DO NOT POST OR SEND US ANY USER CONTENT, IDEAS, SUGGESTIONS, OR OTHER USER CONTENT THAT YOU WISH TO KEEP PRIVATE OR PROPRIETARY OR FOR WHICH YOU EXPECT TO RECEIVE COMPENSATION.  Unless otherwise stated, by sending any ideas, concepts, know-how, proposals, techniques, suggestions, or other User Content to us, you agree that: (i) we are free to use such User Content for any purpose; (ii) such User Content will be deemed not to be confidential or proprietary; (iii) we may have something similar already under consideration or in development; and (iv) you are not entitled to any compensation or reimbursement of any kind from us under any circumstances unless otherwise expressly agreed in writing by us.  Be aware that we have no obligation to keep User Content confidential unless explicitly stated. 

User Content License: By submitting User Content to us directly or indirectly, you grant to us (or warrant that the owner of such information and material has expressly granted to us) a worldwide, royalty-free, perpetual, sublicensable, transferable, irrevocable, and unrestricted right and license: (i) to use, reproduce, display, modify, adapt, publish, perform, translate, transmit, and distribute or otherwise make available to others such User Content (in whole or in part and for any purpose) worldwide; (ii) to incorporate such User Content in other works in any form, media, product, service, or technology now known or hereafter developed for any purpose, including sale or advertising (and to exercise all intellectual property rights associated with such products or other works); and (iii) to use your name, screen name, location, photograph, avatar, image, voice, likeness, and biographical information provided in connection with the User Content in any and all media and for advertising or promotional purposes.  You also hereby grant each user of the Platform a non-exclusive license to access your User Content through the Platform, and to use, reproduce, distribute, display, and perform such User Content as permitted through the functionality of the Platform and under these Terms of Use.  Additionally, you irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of your User Content that you may have under any applicable law or legal theory.  Notwithstanding the foregoing, please note that any personally identifiable information you submit to us through our “Contact Us” forms, DLC Account, job application portals, or other forms that are intended to be confidential will be handled in accordance with our Privacy Policy and will not be publicly disclosed, except as described in our Privacy Policy or otherwise approved by you. 

If you change User Content, including your e-mail address, mobile phone number or other contact information used by DLC to communicate with you electronically or via text message, you must notify DLC of the change immediately by logging in to the Platform and updating your DLC Account settings to reflect the correct email address or mobile phone number or by calling 888-393-7100 or by sending written notice of your updated e-mail address or mobile phone number to 100 S .Commons, Ste. 118 Pittsburgh, PA 15212. 

If you do not update or change an incorrect e-mail address, mobile phone number or other contact information, you understand and agree that any notices, statements or other communications to you from DLC will still be considered to have been provided to you if they were made available to you in electronic form on the Platform, emailed to the e-mail address we have for you in our records or texted to you at the mobile phone number we have for you in our records.  DLC reserves the right, if we choose, to restrict your ability to use DLC’s online or mobile services if DLC believes that the e-mail address or mobile telephone number you provided is incorrect. 

SOFTWARE REQUIREMENTS 

In order for you to access and retain the information provided electronically by DLC through the Website, your computer system must support the following requirements: 

To print or download information, including the Communications provided under DLC’s Electronic Bill Presentment Service (“E-Bill”), DLC’s Paperless Program, or confirmations of payment under DLC’s Electronic Payment Service (“Payment Services”), you must have a printer connected to your computer or sufficient hard-drive space to save the disclosures. 

DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES 

By enrolling in DLC’s E-Bill, Paperless Program, or Payment Services, you authorize DLC to display Certain User content such as billing, payment information, termination notifications, and/or other letters and communications on a secure internet site and mobile application.  DLC will disclose information to third parties about your bank account or the transactions you make ONLY in the following situations: 

PAYMENT TERMS  

ELECTRONIC COMMUNICATIONS INCLUDING BILLING AND TERMINATION NOTICES 

If you have enrolled and expressly consented to either DLC’s E-Bill or Paperless Program, you acknowledge, understand and agree as follows: Your enrollment in the above programs covers all of your DLC Accounts and applies to all communications from DLC, including DLC Account bills and termination-related notifications, as applicable and described below.  You understand and agree that DLC can provide to you by e-mail, text message or website or mobile application posting certain disclosures, notices and statements regarding your DLC Accounts, the use of any web or mobile application services (including, for example, the E-Bill, Paperless Program, and Payment Services, outlined below), your relationship with us, and/or other programs, products or services that are or can be made available to you in the future (“Communications”).  You accept that, even though paper forms will no longer be your primary method of receiving bills, notices, and other communications from DLC, DLC may provide certain DLC Communications in paper form where DLC so elects or is required by state or federal law. 

Please note that our Privacy Policy governs any Communications with you in any form as outlined and allowed under these Terms of Use.  

ELECTRONIC BILL PRESENTMENT SERVICE (“E-BILL”) – applies to Customers who enrolled in DLC’s E-Bill program prior to June 3, 2024 and who have not subsequently enrolled in DLC’s Paperless Program. 

If you are a Customer who has subscribed and expressly consented to DLC’s E-Bill program prior to June 3, 2024 and have not subsequently enrolled in DLC’s Paperless Program, you acknowledge, understand and agree as follows: 

By signing up for E-Bill, you understand and agree that DLC can provide your DLC Account bill electronically in lieu of a paper bill.  You understand and agree that DLC may provide abridged billing information via email, such as your total amount due, payment due date, and account number, but your full DLC Account bill will be available only via DLC’s online DLC Account service on the Platform.  You understand and agree that you must register and log into your online DLC Account to access your DLC Account bills.  You are not required to use E-Bill to receive your DLC Account bill, and you are always free to return to paper billing, as set forth below.  

PAPERLESS PROGRAM – ELECTRONIC BILL, LETTER AND TERMINATION-RELATED NOTICE PRESENTMENT SERVICE – applies to Customers who enrolled in DLC's Paperless program on or after June 3, 2024. 

If you are a Customer who has subscribed and expressly consented to DLC’s Paperless Program on or after June 3, 2024, you acknowledge, understand and agree as follows: 

By signing up for the Paperless Program, you understand and agree that DLC can provide your DLC Account bill, letters, and termination-related notices electronically in lieu of a paper communication.  You understand and agree that DLC may provide abridged billing and termination-related notice information via email, such as your total amount due, payment due date, and account number, but your full DLC Account bill will be available only via DLC’s online DLC Account service on the Platform.  You understand and agree that you must register and log into your online DLC Account to access your DLC Account bills, letters, and termination-related notices.  You are not required to use the Paperless Program to receive your DLC Account bill, letters, and termination-related notices and you are always free to return to paper communications, as set forth below.  

COMMUNICATIONS YOU MAY RECEIVE ELECTRONICALLY FROM DLC 

You authorize DLC to provide any DLC Communication electronically, except where state or federal law prohibits DLC from transmitting the Communication electronically.  In addition to periodic bills, DLC Communications may include, for example: 

PAPER COMMUNICATIONS 

DLC may provide certain DLC Communications in paper form where DLC so elects or is required by state or federal law.  Such paper Communications will be mailed to the mailing address maintained for you in our records or delivered through other means.  In addition to such paper form, DLC may choose to also send these Communications to you electronically, except where prohibited by state or federal law.  Examples of Communications that will be provided in paper form in addition to any electronic form(s) include, but are not limited to:  

We do not currently impose any fee or other penalty if you do not use E-Bill, consent to the Paperless Program or if you withdraw your consent to either.  However, we retain the right to revoke or limit your access to information on the Platform, to impose fees or other penalties, or to take other actions that we feel appropriate at a later date. 

HOW TO WITHDRAW FROM ENROLLMENT 

You can withdraw your enrollment in the E-Bill or Paperless Program via the Platform, calling DLC’s Customer Service Line at 888-393-7100, or in writing.  For written notices of withdrawal, you must state that you are withdrawing your enrollment in the E-Bill or Paperless Programs, identify yourself, your DLC Account number, and the date, and mail it, postage prepaid, to DLC at 100 S. Commons, Ste. 118 Pittsburgh, PA 15212.

When you withdraw your enrollment you will no longer receive your bill, termination-related notices, and/or other notifications electronically.  You can withdraw your consent to receive electronic and/or text message Communications by calling DLC’s Customer Service Line at 888-393-7100 or in writing as listed above. DLC will stop sending electronic and/or text message Communications after it has had a reasonable period of time to act upon your withdrawal of this consent, which may be up to and including one month from receipt of your request to withdraw this consent. 

BY REGISTERING FOR DLC’s E-BILL OR PAPERLESS PROGRAM, YOU UNDERSTAND THAT: 

RETAIN COPIES FOR YOUR RECORDS 

You should print or download a copy of these Terms of Use (as updated from time to time as set forth herein) as well as any other Communications to retain for your permanent records. 

ELECTRONIC BILL PAYMENT SERVICES (“PAYMENT SERVICES”) 

DLC provides three Payment Services to allow you to pay your DLC Account bill online or through the Platform.  You are not required to use our Payment Services to pay your DLC Account bill.  DLC provides this option solely for the convenience of its customers.  You must contact DLC at 888-393-7100 to confirm whether any of these payment methods are available to avoid termination of your electric service. 

OVERVIEW OF PAYMENT SERVICES AVAILABLE 

THE ‘SCHEDULE A PAYMENT’ (“SP”) SERVICE 

The SP service allows you to schedule an electronic payment on your DLC Account.  The payment will be applied to your DLC Account as early as one to three business days after you initiate the payment, or any later business date you choose. 

Only one payment can be made on a DLC Account at one time, although you can make payments on other DLC Accounts.  Once a payment is credited to your DLC Account, another payment can be made to that DLC Account.  DLC does not charge for the SP service. 

THE ‘AUTOMATIC PAYMENT’ SERVICE (“AP”) 

The AP service lets you direct DLC to deduct either the budget amount or the balance from your bank account each month.  The payment will be deducted from your bank account automatically on the bill’s due date.  If you have a payment arrangement with DLC, that dollar amount option may be made available to you when you enroll on the Platform.  In addition, you can choose to donate a recurring monthly amount to the Dollar Energy Fund as part of your monthly payment through the AP service. 

DLC does not charge for the AP service.  You can enroll for the AP service online or through the Platform. To cancel your enrollment, you must visit the Platform, call 888-393-7100 or send a written request to cancel the AP service to 100 S. Commons, Ste. 118 Pittsburgh, PA 15212. 

THE 'THIRD-PARTY PAYMENT' SERVICE (“TPP”) 

The TPP service lets you make a payment that is applied to your DLC Account same day.  DLC uses a third-party service provider; the Platform will forward you to the service provider’s website and server when you select the TPP service payment option.  To use the TPP service, you may be required to pay a small fee to the service provider for each payment made, as described below.  You can pay by credit card, debit card, deduction from your bank account, or other electronic payment options offered by the TPP service. 

FEES FOR PAYMENT SERVICES 

DLC does not charge for allowing you to pay online or through the Platform; however, DLC’s TPP service provider may charge you a fee for each payment.  You are also responsible for any and all telephone access fees, Internet service fees, data or text messaging fees, or other service fees that are assessed by your telephone company, Internet service provider, mobile service provider and/or your bank. 

INITIATING A PAYMENT 

To make a payment using the Payment Services, follow the instructions on the Platform. 

PAYMENTS FROM YOUR BANK ACCOUNT 

By using a Payment Service in which payment is made directly from your bank account, you are authorizing DLC or its service provider to obtain money from the bank (or other financial institution) you provide via the Automated Clearinghouse System (“ACH”) or other appropriate method in accordance with instructions that you provide when you initiate a payment.  You understand that not all financial institutions will allow transfers from their bank accounts, and if your bank does not allow DLC to transfer funds from your account, you will not be able to pay your DLC Account bill online using a bank account unless you choose an account at another financial institution. 

No payment is final until we receive confirmation of a successful payment.  Whether a late charge is due on your DLC Account is based on the date on which DLC receives confirmation of a successful payment. 

PAYMENTS MADE BY CREDIT OR DEBIT CARD 

Credit and debit card payments can be made only through the TPP Service and are credited as of the time and date made.  We may use a third-party payment processor to process your payment information, including your payment card data.  Be aware that you may be subject to the third-party processor’s terms and your information may be subject to their privacy practices. 

RESPONSIBILITY FOR MISTAKES 

DLC will use commercially reasonable efforts to process payments exactly as initiated by you.  DLC will not be liable for losses or damages resulting from, among other things: 

THE FOREGOING WILL CONSTITUTE DLC’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY.  IN NO EVENT WILL DLC BE LIABLE FOR ANY OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF YOUR USE OF THE PAYMENT SERVICES. 

IN THE EVENT A PAYMENT IS RETURNED 

If you initiate a payment that DLC is unable to complete for any reason (for example, there are not sufficient funds in the bank account to cover the transaction, the bank account has been closed or your bank does not complete the transaction for any reason), DLC will send you a return notice.  You agree to and promise the following: 

YOUR USE OF THE PAYMENT SERVICES 

As a condition of your use of the Payment Services, you agree to not use the Payment Services for any purpose that is not authorized by these Terms of Use.  You agree to not interfere with any other party’s use of the Payment Services and you agree to not attempt to gain unauthorized access to the Payment Services through any means. 

IN CASE OF ERRORS OR QUESTIONS ABOUT THE PAYMENT SERVICES 

You agree to provide written notice to DLC of any dispute, mistake and unauthorized transaction using or relating to the use of the Payment Services within sixty (60) days after the date of the transaction.  The dispute notice will include enough detail for DLC to investigate the dispute.  You agree to review and inspect your DLC Account statement and your bank account statements promptly after you receive them and to use reasonable diligence to discover any mistake and unauthorized use.  Procedures applicable to billing disputes on your DLC Account will be applicable to disputes involving the Payment Services. 

INFORMATION AUTHORIZATION 

Your enrollment in and use of Payment Services will not be fulfilled if DLC cannot obtain, disclose and verify your identity or other necessary information.  By using the Payment Services, you agree that DLC can disclose to and obtain from your bank financial information regarding you and your DLC Account for any lawful purpose in connection with the Payment Services; for example, DLC or its ACH processor can initiate a $0.00 transfer to or from your bank account to verify the accuracy of the bank account information provided. 

CANCELLING THE PAYMENT SERVICES 

If you decide to stop using the Payment Services, the only Payment Service you must cancel is the AP service.  You can cancel the AP service by visiting the Platform, by calling 888-393-7100 or sending a written request to cancel the AP service to 100 S. Commons, Ste. 118 Pittsburgh, PA 15212.  The SP and TPP services are only active on your DLC Account when a payment made through those Payment Services is processing.  You cannot cancel payments under the TPP service. 

TERMINATION OF PAYMENT SERVICES 

DLC can terminate Payment Services at any time and/or revoke your right to use Payment Services for any or no reason.  Termination or discontinuation of your right to use the Payment Services will not affect your liability or obligations for your DLC Account or transactions completed prior to the termination or discontinuance. 

Termination of your participation in or use of Payment Services does not cancel or affect your DLC Account. 

COPYRIGHT NOTICES 

The Content contained on the Platform is protected intellectual property of, or used with permission or under license by DLC or one of its affiliates or partners.  Such Content may be protected by copyright, trademark, patent, or other proprietary rights and laws.  This includes the entire Content of the Platform, copyrighted and protected as a collective work.  All intellectual property rights associated with the Platform, and related goodwill, are proprietary to us or our licensors.  You do not acquire any right, title, or interest in any Content by accessing or using the Platform.  Any rights not expressly granted herein are reserved.  Except as set forth below, the use of any Content available on the Platform is strictly prohibited. We make no representations, warranties or guarantees, whether express or implied, that any Content is accurate, complete, or up to date.   

Subject to your compliance with these Terms of Use, we grant you a limited license to access and use the Platform and its Content for personal and informational purposes.  To use Content under such an exception, you must (i) keep any copyright, trademark, or other proprietary notices intact; (ii) use such Content pursuant to any licenses associated with such Content; (iii) not copy or post such Content on any networked computer or broadcast it in any media; (iv) make no modifications to any such Content; and (v) make no additional representations or warranties relating to such Content.  Except as otherwise expressly stated herein, they cannot be copied, modified, transmitted, displayed, performed, reproduced, transferred, resold, distributed (for compensation or otherwise), licensed, altered, framed, stored for subsequent use or otherwise used in whole or in part in any manner without DLC’s prior written consent, except to the extent permitted by copyright law, and then only with notices of DLC’s proprietary rights which may be withheld in its sole discretion.  For purposes of these Terms of Use, “Content” refers to all names, logos, text, designs, graphics, trade dress, characters, interfaces, code, software, images, sounds, videos, photographs, and other content appearing in or on the Platform. 

TRADEMARK NOTICES 

‘DLC’, ‘Our Energy, Your Power’, and the DLC logo are registered trademarks of DLC.  Other featured words or symbols used to identify the services or programs offered in the Platform can also be protected trademarks. 

INTERACTIVE CHAT AND CHATBOTS 

The Platform may have chat, live support, instant messaging, or similar functionality to serve you better (“Chats”).  Chats may allow you to speak to a human representative, a Chatbot (as defined below), or some combination of the two.  You should review our Privacy Policy to learn how we treat information that could identify you gathered via a Chat.  If you are signed into a DLC Account while using a Chat, the Chat may link the DLC Account information with you or the Chat interaction.  You may not impersonate or attempt to gain information regarding another individual via a Chat.  Information provided via a Chat may be inaccurate, and Chats may not always be available or error-free.  Chats may be provided by third parties, and you may be entering into a contractual agreement with those third parties when you use the Chat.  You should refer to the applicable Chat and its hyperlinks to learn more. 

Chats may use interactive, automated computer programs and similar technologies to provide customer service via the Chat (“Chatbots”).  Chatbots often work by using “natural language processing” technology to understand your questions and inputs and respond to them with relevant information or follow-up inquiries.  Our Chatbots typically identify that you are interacting with a computer program and not a human by indicating it is powered by artificial intelligence.  Chatbots use technology to respond to your inputs without human intervention.  Although Chatbots are automated, your inputs and responses may be viewed and accessed by our real people, possibly in real time.  Be aware that some Chatbots may connect you to one of our human representatives.  The Platform may provide features that enable you to get support for certain products including a chat feature, a support email address, or a telephone hotline. Information collected via these support methods is subject to our Privacy Policy.  Be aware that communications may be monitored for quality assurance and other purposes.  All information you provide to us for purposes of support is considered User Content. 

WEB CONTENT AND MATERIALS 

The information on the Platform is for information purposes only.  It is believed to be reliable, but DLC does not warrant its completeness, timeliness or accuracy.  The Platform may contain information about how to use services or about certain energy reduction measures and the effectiveness of such measures.  Some of these statements are not written by us and do not represent our opinion. Other statements may be written by us but are not a representation or warranty by us and should not be relied upon as such.  Descriptions and graphic representations of services on our Platform are for informational purposes only and may not completely reflect the current services.  We reserve the right to change service descriptions at any time, and we are not responsible for variations between a service description and the actual service being provided.  The information and materials contained on the Platform and these Terms of Use are subject to change without notice. 

DUQUESNE LIGHT COMPANY CAN DISCONTINUE OR MAKE CHANGES IN THE INFORMATION OR SERVICES DESCRIBED HEREIN AT ANY TIME WITHOUT PRIOR NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU.  ANY DATED INFORMATION IS PUBLISHED AS OF ITS DATE ONLY, AND DUQUESNE LIGHT COMPANY DOES NOT UNDERTAKE ANY OBLIGATION OR RESPONSIBILITY TO UPDATE OR AMEND ANY SUCH INFORMATION.  DUQUESNE LIGHT COMPANY RESERVES THE RIGHT TO TERMINATE ANY OR ALL PLATFORM OFFERINGS OR TRANSMISSIONS WITHOUT PRIOR NOTICE TO YOU.  WE HEREBY DISCLAIM ANY REPRESENTATION OR WARRANTY CONTAINED IN ANY INFORMATION, DESCRIPTIONS, OR OPINIONS POSTED ON THE PLATFORM TO THE MAXIMUM EXTENT ALLOWED BY LAW AND ARE NOT LIABLE FOR INACCURATE, FALSE, WRONG, OR MISLEADING OPINIONS OR INFORMATION PRESENTED ON THE PLATFORM TO THE MAXIMUM EXTENT ALLOWED BY LAW. 

YOUR USE OF THE PLATFORM  

While using the Platform, you are required to comply with all applicable statutes, orders, regulations, rules, and other laws.  You may not use the Platform for any fraudulent or unlawful purpose, and you may not take any action to interfere with the Platform or any other party’s use of the Platform.  In addition, we expect users of the Platform to respect the rights and dignity of others.  For example, you may not do any of the following without our consent: 

POTENTIAL DISRUPTION OF SERVICE 

Access to the Platform can from time to time be unavailable, delayed, limited or slowed due to, among other things: 

LINKS TO OTHER SITES 

Links to non-DLC websites or mobile applications are provided solely as pointers to information on topics that might be useful to you.  DLC has no control over the content on such non-DLC websites or mobile applications, including social media sites.  If you choose to link to a website or mobile application not controlled by DLC, DLC makes no warranties, either express or implied, concerning the content of that website or mobile application, including the accuracy, completeness, reliability or suitability thereof for any particular purpose, nor does DLC warrant that such website, mobile application or content is free from any claims of copyright, trademark or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination.  DLC does not guarantee the authenticity of documents on the Internet.  Links to non-DLC websites and mobile applications do not imply any endorsement of or responsibility for the opinions, ideas, products, information or services offered at such websites or mobile applications, or any representation regarding the content at such websites or mobile applications.  When you use the Platform, you may encounter links or sign on access allowing you to visit third party sites, such as social media sites.  DLC is not under the control or ownership of these sites and these links are not endorsements of the third-party sites, an affiliation with the third-party sites, or a warranty of any type regarding any information on third party sites.  Your use of any third-party site is governed by agreements and policies governed at those websites, such at that third party’s terms use of use and/or privacy policy. 

ARTIFICIAL INTELLIGENCE TECHNOLOGY  

DLC may make certain features available to you on the Platform that are powered by artificial intelligence technology (“AI Features”).  DLC may, but is not required to, provide you with notice prior to your use of such AI Features.  By using any AI Features on the Platform, you agree to the following additional terms:  

You agree to use the AI Features in strict compliance with these Terms of Use and DLC's Acceptable Use Policy. 

Any output generated by the AI Features (“Output”) is provided as a suggestion and should be reviewed by you for accuracy and suitability prior to being relied upon.  As such, you acknowledge and agree that you retain all responsibility for any actions you take in reliance on the Output. The AI Features, and any Output generated therefrom, is provided “as is” and on an “as available” basis.  DLC makes no representations and provides no warranties whatsoever as to the accuracy, availability, appropriateness, or suitability of the AI Features or the Output for your intended use.  

DLC may make changes to, or discontinue its provision of, the AI Features at any time and in its sole discretion.  Further, DLC may limit or suspend your access to the AI Features for any reason, including your violation of these Terms of Use.  

You acknowledge and agree that DLC may collect, store, and analyze data derived from your use of the AI Features to improve the performance and functionality of the AI Features and DLC’s other technology. Any data collected by DLC will be handled in accordance with the DLC’s Privacy Policy.  

DISCLAIMER, LIMITATION OF LIABILITY, AND INDEMNITY  

BECAUSE OF THE POSSIBILITY OF HUMAN AND MECHANICAL ERROR AS WELL AS OTHER FACTORS, THE PLATFORM (INCLUDING ALL INFORMATION AND MATERIALS CONTAINED ON THEREIN) ARE PROVIDED “AS IS” AND “AS AVAILABLE”.  EXCEPT AS REQUIRED BY LAW, DLC IS NOT PROVIDING ANY WARRANTIES AND REPRESENTATIONS REGARDING THE WEBSITE, APPLICATION OR THE SERVICES PROVIDED BY DLC ON OR THROUGH THE PLATFORM, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE, OR FITNESS FOR ANY PARTICULAR PURPOSE. 

DLC WILL NOT BE LIABLE FOR ANY DELAY, DIFFICULTY IN USE, INACCURACY OF INFORMATION, COMPUTER VIRUSES, MALICIOUS CODE OR OTHER DEFECT IN THE PLATFORM, OR FOR THE INCOMPATIBILITY BETWEEN THE PLATFORM AND FILES AND YOUR BROWSER OR OTHER SITE ACCESSING PROGRAM.  DLC WILL NOT BE LIABLE FOR ANY OTHER PROBLEMS EXPERIENCED BY YOU DUE TO CAUSES BEYOND DLC’S CONTROL.  EXCEPT AS REQUIRED BY LAW, DLC DOES NOT WARRANT THE ACCURACY, ADEQUACY, OR COMPLETENESS OF THE INFORMATION AND MATERIALS CONTAINED ON THE PLATFORM AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THE MATERIALS AND INFORMATION. 

NOTHING HEREIN WILL BE CONSTRUED AS LIMITING OR REDUCING DLC’S RESPONSIBILITIES AND OBLIGATIONS TO CUSTOMERS IN ACCORDANCE WITH APPLICABLE LAWS AND REGULATIONS. 

UNDER NO CIRCUMSTANCES WILL DLC BE LIABLE FOR ANY LOST PROFITS, LOST OPPORTUNITY OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF ANY USE OF OR INABILITY TO USE THE PLATFORM OR ANY PORTION THEREOF, INCLUDING WITHOUT LIMITATION, DAMAGES OR INJURY FROM DOWNLOADING ANY MATERIAL CONTAINED ON THE PLATFORM OR FROM ACCESSING LINKS TO OTHER THIRD-PARTY WEBSITES (INCLUDING SOCIAL MEDIA SITES), REGARDLESS OF WHETHER DLC HAS BEEN APPRISED OF THE LIKELIHOOD OF DAMAGES OCCURRING AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, TORT, (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.  REGARDLESS OF THE PREVIOUS SENTENCES, IF WE ARE FOUND TO BE LIABLE, OUR LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE GREATER OF THE ACTUAL TOTAL AMOUNT RECEIVED BY US FROM YOU IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR THE LOWEST LIABILITY LIMITATION ALLOWED BY APPLICABLE LAW. 

You agree to indemnify, defend, and hold us and DLC and all of our directors, officers, employees, agents, shareholders, successors, assigns, and contractors harmless from and against any and all claims, damages, suits, actions, liabilities, judgments, losses, costs (including without limitation reasonable attorneys’ fees), or other expenses that arise directly or indirectly out of or from (i) your breach of any provision of these Terms of Use; (ii) your activities in connection with the Platform; or (iii) User Content or other information you provide to us through the Platform.  We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.  We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it. 

ENFORCEABILITY AND GOVERNING LAW 

Headings are for reference purposes only.  The failure of DLC to exercise or enforce any right or provision of these Terms of Use will not constitute a waiver of such right or provision.  In the event any of the terms or provisions of these Terms of Use will be held to be unenforceable, the remaining terms and provisions will be unimpaired and the enforceable term or provision will be replaced by such enforceable term or provision as comes closest to the intention underlying the unenforceable term or provision.  These Terms of Use will be subject to any other agreements you have entered into with DLC, including DLC’s tariff.  Your access to and use of the Platform, and the terms of this disclaimer are governed by the laws of the Commonwealth of Pennsylvania.  Each party irrevocably and unconditionally waives, to the fullest extent permitted by applicable law, any right it may have to a trial by jury in any legal action, proceeding, cause of action, or counterclaim arising out of or relating to these Terms of Use, or the transactions contemplated hereby. 

YOU AGREE THAT ANY ACTION BROUGHT BY YOU, AT LAW OR IN EQUITY, ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE PLATFORM WILL BE FILED ONLY IN THE STATE OR FEDERAL COURTS IN AND FOR PITTSBURGH, PENNSYLVANIA AND YOU HEREBY CONSENT AND SUBMIT TO THE PERSONAL JURISDICTION OF THESE COURTS FOR THE PURPOSES OF LITIGATING ANY ACTION UNDER THESE TERMS OF USE. 

MISCELLANEOUS  

Assignment 

We may assign these Terms at any time with or without notice to you.  You may not assign or sublicense these Terms of Use or any of your rights or obligations under these Terms of Use without our prior written consent. 

Children  

The Platform is not designed to appeal to minors, and we do not knowingly attempt to solicit or receive any information from children under thirteen (13) years of age.  YOU MUST BE AT LEAST THIRTEEN (13) YEARS OF AGE TO ACCESS AND USE THE PLATFORM.  If you are under the age of majority in your local jurisdiction, which is eighteen (18) years in most jurisdictions, you may not establish a DLC Account, and you should use the Platform only with the supervision of a parent or guardian who agrees to be bound by these Terms of Use.  Additionally, the Platform or aspects of the Platform, as well as promotions, programs, and commerce we may offer on the Platform, may be explicitly limited to people over the age of majority.  If you are not old enough to access the Platform or certain sections or features of the Platform, you should not attempt to do so. 

Downloads 

The Platform may allow you to download certain Content, applications, software, and other information or materials.  We make no representation that such download will be error or malware free or fit for a particular purpose.  Certain downloads may be subject to a separate agreement either with us or a third party, for example an agreement with a mobile application store. 

Termination

These Terms of Use and your access to the Platform are in effect until terminated by you or us.  We may terminate these Terms of Use by notifying you using any contact information we have about you or by posting such termination on the Platform, including in your DLC Account.  You may terminate these Terms of Use by providing written notice of termination, including your detailed contact information and any DLC Account information or other Platform credentials, to us using the information in the Contact Us section. In addition to any right or remedy that may be available to us under applicable law, we may suspend, limit, or terminate all or a portion of your access to the Platform or any of its features at any time with or without notice and with or without cause, including without limitation, if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms of Use.  We may be protected from liability from these actions under the Communications Decency Act, 47 U.S.C. § 230. 

The provisions of these Terms of Use concerning protection of intellectual property rights, authorized use, user submitted content, disclaimers, limitations of liability, indemnity, and disputes, as well as any other provisions that by their nature should survive, shall survive any such termination.  

Upon any such termination, (i) you must destroy all Content obtained from the Platform and all copies thereof; (ii) you will immediately cease all use of and access to the Platform; (iii) we may delete or disable access to any of your User Content at any time; and (iv) we may delete your DLC Account at any time.  You agree that if your use of the Platform is terminated pursuant to these Terms of Use, you will not attempt to use the Platform under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you will indemnify and hold us harmless from any and all liability that we may incur therefore.  Your use of the Platform after termination will be a violation of this Section, which survives any termination.  

Even after the termination of these Terms of Use, your DLC Account, access to the Platform, or any User Content you have posted or submitted may remain on the Platform indefinitely.  

United States Residents

The Platform is designed for use only by residents of the United States.  If you choose to access the Platform, you do so on your own initiative and at your own risk, and you are responsible for complying with all local statutes, orders, regulations, rules, and other laws.  You are also subject to United States export controls and are responsible for any violations of such controls, including without limitation, any United States embargoes or other federal rules and regulations restricting exports.  Despite the above, as a consumer you will benefit from any mandatory provisions of the law of the country in which you are a resident.  Nothing in these Terms of Use affects your rights as a consumer to rely on such mandatory provisions of local law.  The local law of your jurisdiction may entitle you to have a dispute relating to these Terms of Use heard by your local courts.  These Terms of Use does not limit any such rights that you have that apply.  HOWEVER, BY ENTERING INTO THESE TERMS OF USE, WE DO NOT CONSENT TO THE JURISDICTION OF ANY COURTS OTHER THAN THOSE REFERENCED IN THESE TERMS OF USE AND WE RESERVE THE RIGHT TO CONTEST THAT IT IS NOT SUBJECT TO THE JURISDICTION OF ANY OTHER COURT.  We may limit the Platform’s availability, in whole or in part, to any person, geographic area, or jurisdiction we choose, at any time and in our sole discretion.  These Terms of Use, as well as all other documents related to it, including notices and correspondence, will be in the English language only. 

CONTACT US 

If you have questions about this Agreement, or if you have technical questions about the operation of the Platform, please contact us at:

• Mailing Address: 100 S. Commons, Suite 118 Pittsburgh, PA 15212-5359
• Email: dlccustomerservice@duqlight.com
• Phone Number: 888-393-7100 

If you have any questions or comments about our company or have other customer service needs, please contact our customer service representatives using the information above.