Terms of Use

TERMS AND CONDITIONS OF USE

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY.

BY ACCESSING THE DUQUESNE LIGHT COMPANY WEBSITE OR MOBILE APPLICATION, YOU AGREE TO BE BOUND, AND REQUIRE EACH USER OF THE WEBSITE OR MOBILE APPLICATION TO ABIDE BY THE TERMS AND CONDITIONS OF USE BELOW. THESE TERMS AND CONDITIONS OF USE ARE SUBJECT TO CHANGE. ANY CHANGES WILL BE INCORPORATED INTO THE TERMS AND CONDITIONS OF USE POSTED TO THE WEBSITE FROM TIME TO TIME. ANY USER WHO DOES NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE, PLEASE DO NOT ACCESS THIS WEBSITE, MUST IMMEDIATELY CEASE USE OF THE SERVICES AND NOTIFY DLC TO TERMINATE THEIR ONLINE DLC ACCOUNT. FOR PURPOSES OF THESE TERMS AND CONDITIONS, “YOU” OR “YOUR” REFERS TO ANY PERSON WHO ACCESSES OR USES THE WEBSITE.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS OF USE, PLEASE DO NOT ACCESS THE WEBSITE OR MOBILE APPLICATION.

These Terms and Conditions of Use (these “Terms of Use”) explain a contractual agreement between you (“you or your”) and Duquesne Light Company, its subsidiaries, parents and affiliates (“DLC, we or us”) regarding your use of any of the Duquesne Light Company websites (the “Website”) and any of the Duquesne Light Company mobile applications (the “Application”) and access to the services provided through the Website or Application.

TERMS APPLICABLE TO ONLINE/MOBILE ACCOUNT ACCESS AND SERVICES

By accessing your DLC electric service account or accounts (your “DLC Account”) online or on your mobile phone or other wireless communication device or using the services available to you through the Website or Application, you are agreeing to these Terms Applicable to Online/Mobile Account Access and Services. You are not required to access or manage your DLC Account through the Website or Application. There are resources generally available on the Website and Application that do not require your consent to this section of the Terms of Use.

DLC ACCOUNT ONLINE/MOBILE ACCESS

USERNAME AND PASSWORD

We have adopted a number of policies and procedures intended to protect the information contained on or available through the Website and Application, including information regarding your DLC Account. You will create a username and password when you register to manage your DLC Account or to access services on the Website or Application. You are responsible for keeping your username and password secure. If you believe that there has been unauthorized access to your username, password or your identity, please contact us as soon as possible so that we can work together to limit the damage.

BIOMETRIC AUTHENTICATION

If you are using the Application to access the DLC Account, you may be able to access your DLC Account using Face ID or Touch ID (Apple), Trusted Face or Fingerprint (Android), or other biometric authentication tools available to you through your mobile device.

The Application is currently available for download in the Apple App Store and Google Play store and is designed to work with Apple’s Face ID and Touch ID, as well Android’s Trusted Face and Fingerprint biometric authentication tools (“Biometric Authentication Tools”). You may choose to access your DLC Account through the Application using the Biometric Authentication Tools only if (i) your mobile device supports Biometric Authentication Tools, and (ii) you enable the Biometric Authentication Tools functionality on your mobile device and confirm that you want to use the Biometric Authentication Tools to sign into your DLC Account via the Application.

Face ID and Touch ID are authentication tools provided by Apple and are governed by Apple’s policies related to their use. Apple’s policies and information concerning Face ID can be accessed here, and Apple’s policies and information concerning Touch ID can be accessed here. By enabling or using the Face ID or Touch ID tools to access your DLC Account, you accept the terms of the most current version of these policies.

Similarly, Trusted Face and Fingerprint are authentication tools offered on many Android mobile devices and are governed by Android’s security best practices and policies, accessible here. By enabling and using Android’s biometric authentication tools to access your DLC Account, you accept the terms of the most current version of these policies.

DLC has no control over the Biometric Authentication Tools and does not have access to any biometric data that may be retained by such tools. DLC is not responsible for any issues arising from your decision to use the Biometric Authentication Tools to access your DLC Account, and DLC shall not be liable for any unauthorized access to or unauthorized use of your biometric data or Customer Information (as such term is defined in the DLC Privacy Policy) that is caused by your use of the Biometric Authentication Tools.

MOBILE TERMS AND CONDITIONS FOR TEXT MESSAGES PROVIDING ALERTS AND NOTICES

You have subscribed and expressly consented to receive SMS alerts and notifications on your mobile telecommunications device from Duquesne Light ("us" or "we" or "our") for purposes of providing you notices and/or alerts regarding your DLC Account with us. You acknowledge, understand and agree as follows:

Message frequency depends on user. Message and Data rates may apply. These would be charged by, and be payable by you to, your mobile service provider. You acknowledge, understand and agree that we shall not be held liable for any delays in the receipt of our text message to you, as its delivery is subject to effective transmission from your mobile service provider. In addition, if you decide you no longer want to subscribe, you can respond to any text alert and notifications you receive by texting in the word STOP to TXTDLC (898352) or DLCNOW (352669) to cancel. Messages sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, and proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered. Carriers are not liable for delayed or undelivered messages.

Data obtained by us from you in connection with our providing you the text messages as described above may include your cellular number, the name of your mobile service provider, and the date, time and content of the text messages we send you. We may use this information to contact you and to provide the text messages you have requested. If you have any questions regarding the above terms or the types of text messages to be received by you as described above, you can contact us at (888) 393-7100 or via e-mail at dlccustomerservice@duqlight.com.

YOU MUST KEEP YOUR EMAIL ADDRESS UP TO DATE

If you change your e-mail address, mobile phone number or other contact information used by DLC to communicate with you electronically or via text message, you must notify DLC of the change immediately by logging in to the Website or Application and updating your profile to reflect the correct email address or mobile phone number or by calling 888-393-7100 or by sending written notice of your updated e-mail address or mobile phone number to 411 Seventh Avenue, MD 6-1, Pittsburgh, PA 15219.

If you do not update or change an incorrect e-mail address, mobile phone number or other contact information, you understand and agree that any notices, statements or other communications to you from DLC will still be considered to have been provided to you if they were made available to you in electronic form on the Website or Application, emailed to the e-mail address we have for you in our records or texted to you at the mobile phone number we have for you in our records. DLC reserves the right, if we choose, to restrict your ability to use DLC’s online or mobile services if DLC believes that the e-mail address or mobile telephone number you provided is incorrect.

SOFTWARE REQUIREMENTS

In order for you to access and retain the information provided electronically by DLC through the Website, your computer system must support the following requirements:

Access to the Internet and an Internet browser which supports HTML 5.0, SSL encryption and Javascript - While you can be able to access the Communications via other browsers, we currently support the latest two versions of:

Microsoft Edge;
Google Chrome;
Mozilla Firefox; and
Safari.

For Communications provided in PDF format, we currently support the latest two versions of Adobe Reader.

A free copy of Adobe Reader can be obtained from the Adobe website at www.adobe.com; and

To print or download information, including the Communications provided under DLC’s Electronic Bill Presentment Service (“E-Bill”), DLC’s Paperless Program, or confirmations of payment under DLC’s Electronic Payment Service (“Payment Services”), you must have a printer connected to your computer or sufficient hard-drive space to save the disclosures.

DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES

By enrolling in DLC’s E-Bill, Paperless Program, or Payment Services, you authorize DLC to display billing, payment information, termination notifications, and/or other letters and communications on a secure internet site and mobile application. DLC will disclose information to third parties about your bank account or the transactions you make ONLY in the following situations:

Where it is necessary for completing transactions.
In order to verify the existence of your bank account with a third party, such as your bank and/or a credit bureau.
In order to comply with a governmental agency or court order.
If you give us written permission.
As permitted otherwise by these Terms of Use or the DLC Privacy Policy.

ELECTRONIC COMMUNICATIONS INCLUDING BILLING AND TERMINATION NOTICES

If you have enrolled and expressly consented to either DLC’s E-Bill or Paperless Program, you acknowledge, understand and agree as follows: Your enrollment in the above programs covers all of your DLC Accounts and applies to all communications from DLC, including DLC Account bills and termination-related notifications, as applicable and described below. You understand and agree that DLC can provide to you by e-mail, text message or website or mobile application posting certain disclosures, notices and statements regarding your DLC Accounts, the use of any web or mobile application services (including, for example, the E-Bill, Paperless Program, and Payment Services, outlined below), your relationship with us, and/or other programs, products or services that are or can be made available to you in the future (“Communications”). You accept that, even though paper forms will no longer be your primary method of receiving bills, notices, and other communications from DLC, DLC may provide certain DLC Communications in paper form where DLC so elects or is required by state or federal law.

ELECTRONIC BILL PRESENTMENT SERVICE (“E-BILL”) – applies to Customers who enrolled in DLC’s E-Bill program prior to June 3, 2024 and who have not subsequently enrolled in DLC’s Paperless Program.

If you are a Customer who has subscribed and expressly consented to DLC’s E-Bill program prior to June 3, 2024 and have not subsequently enrolled in DLC’s Paperless Program, you acknowledge, understand and agree as follows:

By signing up for E-Bill, you understand and agree that DLC can provide your DLC Account bill electronically in lieu of a paper bill. You understand and agree that DLC may provide abridged billing information via email, such as your total amount due, payment due date, and account number, but your full DLC Account bill will be available only via DLC’s online DLC Account service on the Website or Application. You understand and agree that you must register and log into your online DLC Account to access your DLC Account bills. You are not required to use E-Bill to receive your DLC Account bill, and you are always free to return to paper billing, as set forth below.

PAPERLESS PROGRAM – ELECTRONIC BILL, LETTER AND TERMINATION-RELATED NOTICE PRESENTMENT SERVICE – applies to Customers who enrolled in DLC's Paperless program on or after June 3, 2024.

If you are a Customer who has subscribed and expressly consented to DLC’s Paperless Program on or after June 3, 2024, you acknowledge, understand and agree as follows:

By signing up for the Paperless Program, you understand and agree that DLC can provide your DLC Account bill, letters, and termination-related notices electronically in lieu of a paper communication. You understand and agree that DLC may provide abridged billing and termination-related notice information via email, such as your total amount due, payment due date, and account number, but your full DLC Account bill will be available only via DLC’s online DLC Account service on the Website or Application. You understand and agree that you must register and log into your online DLC Account to access your DLC Account bills, letters, and termination-related notices. You are not required to use the Paperless Program to receive your DLC Account bill, letters, and termination-related notices and you are always free to return to paper communications, as set forth below.

COMMUNICATIONS YOU MAY RECEIVE ELECTRONICALLY FROM DLC

You authorize DLC to provide any DLC Communication electronically, except where state or federal law prohibits DLC from transmitting the Communication electronically. In addition to periodic bills, DLC Communications may include, for example:

Disclosures or notices relating to DLC Account information, DLC Account activity, DLC Account inactivity, payments made or due, rate changes, enrollment with an Electric Generation Supplier, and a drop of an Electric Generation Supplier, or other transactions including, but not limited to, any statement or notice that can be required by the Electronic Fund Transfer Act, the Equal Credit Opportunity Act, the Pennsylvania Public Utility Code, the Fair Credit Reporting Act or other applicable laws and regulations;
Any notice or disclosure regarding the imposition of a late fee;
Any notice or disclosure regarding the imposition of any fee for a draft, check or electronic debit returned for any reason, such as insufficient funds or as a result of a stop payment order;
Any notice of the terms, conditions or rules for products or services you obtain from us, if the notice is required to be provided to you by applicable law;
Any responses to your electronically-presented questions to DLC;
Privacy statements or notices;
Certain statements that we are legally required to provide to you; and
Notice of changes to the terms of the services we provide to you on the Website or Application.
Any termination of service related notice (for those who have signed up for DLC’s Paperless Program)

PAPER COMMUNICATIONS
DLC may provide certain DLC Communications in paper form where DLC so elects or is required by state or federal law. Such paper Communications will be mailed to the mailing address maintained for you in our records or delivered through other means. In addition to such paper form, DLC may choose to also send these Communications to you electronically, except where prohibited by state or federal law. Examples of Communications that will be provided in paper form in addition to any electronic form(s) include, but are not limited to:

Any notice of default under a payment arrangement required by law to be provided in paper form;
Any disclosure or notice that is required by state or federal law to be provided in paper form; and
Any other communications that DLC determines, in its sole discretion, would be beneficial for you to receive in paper form.

We do not currently impose any fee or other penalty if you do not use E-Bill, consent to the Paperless Program or if you withdraw your consent to either. However, we retain the right to revoke or limit your access to information on the Website and Application, to impose fees or other penalties, or to take other actions that we feel appropriate at a later date.

HOW TO WITHDRAW FROM ENROLLMENT

You can withdraw your enrollment in the E-Bill or Paperless Program via the Website or Application, calling DLC’s Customer Service Line at 888-393-7100, or in writing. For written notices of withdrawal, you must state that you are withdrawing your enrollment in the E-Bill or Paperless Programs, identify yourself, your DLC Account number, and the date, and mail it, postage prepaid, to DLC at 411 Seventh Avenue, MD-6-1; Pittsburgh, PA 15219.

When you withdraw your enrollment you will no longer receive your bill, termination-related notices, and/or other notifications electronically. You can withdraw your consent to receive electronic and/or text message Communications by calling DLC’s Customer Service Line at 888-393-7100 or in writing as listed above. DLC will stop sending electronic and/or text message Communications after it has had a reasonable period of time to act upon your withdrawal of this consent, which may be up to and including one month from receipt of your request to withdraw this consent.

BY REGISTERING FOR DLC’s E-BILL OR PAPERLESS PROGRAM, YOU UNDERSTAND THAT:

1. You consent to receive or access the Communications described above in electronic format, by electronic e-mail, text message or website or application posting as applicable.

2. You are able to view these Terms of Use. You are also able to download and review PDF files in Adobe Reader.

3. You have access to the Internet and/or a mobile phone or other wireless communication device and you are able to send and receive e-mail and/or text messages.

4. The e-mail address and/or mobile phone number that you provide to DLC is the proper e-mail address and/or mobile phone number for Communications concerning any of your accounts.

5. You are responsible for promptly communicating any email address or mobile phone number changes to DLC.

6. You understand and agree that your DLC Account bill will be available only via DLC’s online DLC Account service on the Website or Application.

7. You are consenting on your own behalf and on behalf of all co-account holders identified in your DLC Account and are also representing to DLC that you are authorized to consent on their behalf.

RETAIN COPIES FOR YOUR RECORDS

You should print or download a copy of these Terms of Use (as updated from time to time as set forth herein) as well as any other Communications to retain for your permanent records.

ELECTRONIC BILL PAYMENT SERVICES (“PAYMENT SERVICES”)

DLC provides three Payment Services to allow you to pay your DLC Account bill online or through the Application. You are not required to use our Payment Services to pay your DLC Account bill. DLC provides this option solely for the convenience of its customers. You must contact DLC at 888-393-7100 to confirm whether any of these payment methods are available to avoid termination of your electric service.

OVERVIEW OF PAYMENT SERVICES AVAILABLE

THE ‘SCHEDULE A PAYMENT’ (“SP”) SERVICE

The SP service allows you to schedule an electronic payment on your DLC Account. The payment will be applied to your DLC Account as early as one to three business days after you initiate the payment, or any later business date you choose.

Only one payment can be made on a DLC Account at one time, although you can make payments on other DLC Accounts. Once a payment is credited to your DLC Account, another payment can be made to that DLC Account. DLC does not charge for the SP service.

THE ‘AUTOMATIC PAYMENT’ SERVICE (“AP”)

The AP service lets you direct DLC to deduct either the budget amount or the balance from your bank account each month. The payment will be deducted from your bank account automatically on the bill’s due date. If you have a payment arrangement with DLC, that dollar amount option may be made available to you when you enroll on the Website or Application. In addition, you can choose to donate a recurring monthly amount to the Dollar Energy Fund as part of your monthly payment through the AP service.

DLC does not charge for the AP service. You can enroll for the AP service online or through the Application. To cancel your enrollment, you must visit the Website or Application, call 888-393-7100 or send a written request to cancel the AP service to 411 Seventh Avenue, MD 6-1, Pittsburgh, PA 15219.

THE 'THIRD-PARTY PAYMENT' SERVICE (“TPP”)

The TPP service lets you make a payment that is applied to your DLC Account same day. DLC uses a third-party service provider; the Website and Application will forward you to the service provider’s website and server when you select the TPP service payment option. To use the TPP service, you may be required to pay a small fee to the service provider for each payment made, as described below. You can pay by credit card, debit card, deduction from your bank account, or other electronic payment options offered by the TPP service.

FEES FOR PAYMENT SERVICES

DLC does not charge for allowing you to pay online or through the Application; however, DLC’s TPP service provider may charge you a fee for each payment. You are also responsible for any and all telephone access fees, Internet service fees, data or text messaging fees, or other service fees that are assessed by your telephone company, Internet service provider, mobile service provider and/or your bank.

INITIATING A PAYMENT

To make a payment using the Payment Services, follow the instructions on the Website or Application.

PAYMENTS FROM YOUR BANK ACCOUNT

By using a Payment Service in which payment is made directly from your bank account, you are authorizing DLC or its service provider to obtain money from the bank (or other financial institution) you provide via the Automated Clearinghouse System (“ACH”) or other appropriate method in accordance with instructions that you provide when you initiate a payment. You understand that not all financial institutions will allow transfers from their bank accounts, and if your bank does not allow DLC to transfer funds from your account, you will not be able to pay your DLC Account bill online using a bank account unless you choose an account at another financial institution.

No payment is final until we receive confirmation of a successful payment. Whether a late charge is due on your DLC Account is based on the date on which DLC receives confirmation of a successful payment.

PAYMENTS MADE BY CREDIT OR DEBIT CARD

Credit and debit card payments can be made only through the TPP Service and are credited as of the time and date made.

RESPONSIBILITY FOR MISTAKES

DLC will use commercially reasonable efforts to process payments exactly as initiated by you. DLC will not be liable for losses or damages resulting from, among other things:

If you do not have enough money in your bank account or enough credit available to make the payment.
If the bank at which you have your bank account refuses to transfer the money for a reason other than DLC’s error.
The Payment Service you selected is not working properly and (a) you know or have been advised about the breakdown before you completed the process to initiate the payment or (b) you know or have been advised of the breakdown within a reasonable time before the payment is due so that you can make the payment using another method.
You have not provided us with the correct bank account or other information necessary to process the payment accurately.
If the funds in your bank account are subject to legal process or other encumbrance restricting the transaction.
If circumstances beyond our control (for example, fire, flood, or interference from an outside force) prevent the transfer and we have taken reasonable precautions to avoid those circumstances. Provided none of the foregoing six (6) exceptions are applicable, if we cause an incorrect or unauthorized amount of funds to be removed from your bank account or charged to your credit card, DLC will be responsible for returning the improperly transferred funds to your bank account or credit card, and we’ll reimburse you for any interest and/or late charge incurred in the DLC Account because of the mistake.

THE FOREGOING WILL CONSTITUTE DLC’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT WILL DLC BE LIABLE FOR ANY OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF YOUR USE OF THE PAYMENT SERVICES.

IN THE EVENT A PAYMENT IS RETURNED

If you initiate a payment that DLC is unable to complete for any reason (for example, there are not sufficient funds in the bank account to cover the transaction, the bank account has been closed or your bank does not complete the transaction for any reason), DLC will send you a return notice. You agree to and promise the following:

You will, immediately upon demand, make the payment due by another appropriate method.
You will pay any late payment charges incurred if this causes the payment to be late.
You will pay a return check fee. You will not have to pay a return check fee if your bank subsequently completes the transaction in response to a second request by DLC.

YOUR USE OF THE PAYMENT SERVICES

As a condition of your use of the Payment Services, you agree to not use the Payment Services for any purpose that is not authorized by these Terms of Use. You agree to not interfere with any other party’s use of the Payment Services and you agree to not attempt to gain unauthorized access to the Payment Services through any means.

IN CASE OF ERRORS OR QUESTIONS ABOUT THE PAYMENT SERVICES

You agree to provide written notice to DLC of any dispute, mistake and unauthorized transaction using or relating to the use of the Payment Services within 60 days after the date of the transaction. The dispute notice will include enough detail for DLC to investigate the dispute. You agree to review and inspect your DLC Account statement and your bank account statements promptly after you receive them and to use reasonable diligence to discover any mistake and unauthorized use. Procedures applicable to billing disputes on your DLC Account will be applicable to disputes involving the Payment Services.

INFORMATION AUTHORIZATION

Your enrollment in and use of Payment Services will not be fulfilled if DLC cannot obtain, disclose and verify your identity or other necessary information. By using the Payment Services, you agree that DLC can disclose to and obtain from your bank financial information regarding you and your DLC Account for any lawful purpose in connection with the Payment Services; for example, DLC or its ACH processor can initiate a $0.00 transfer to or from your bank account to verify the accuracy of the bank account information provided.

CANCELLING THE PAYMENT SERVICES

If you decide to stop using the Payment Services, the only Payment Service you must cancel is the AP service. You can cancel the AP service by visiting the Website or Application, by calling 888-393-7100 or sending a written request to cancel the AP service to 411 Seventh Avenue, MD 6-1, Pittsburgh, PA 15219. The SP and TPP services are only active on your DLC Account when a payment made through those Payment Services is processing. You cannot cancel payments under the TPP service.

TERMINATION OF PAYMENT SERVICES

DLC can terminate Payment Services at any time and/or revoke your right to use Payment Services for any or no reason. Termination or discontinuation of your right to use the Payment Services will not affect your liability or obligations for your DLC Account or transactions completed prior to the termination or discontinuance.

Termination of your participation in or use of Payment Services does not cancel or affect your DLC Account.

GENERALLY APPLICABLE TERMS AND CONDITIONS

Unauthorized use of the Website, Application, and systems such as unauthorized entry into DLC’s systems, misuse of passwords, or misuse of any information posted to the Website or Application, is strictly prohibited. Furthermore, your use of the Website or Application signifies your agreement to our Privacy Policy, which is incorporated herein by reference and which can also change from time to time. Any purported amendment to these Terms of Use by you must be agreed to by DLC in writing.

COPYRIGHT NOTICES

The works of authorship contained in the Website or Application, such as all design, text, sound recordings and images, are owned by DLC or one of its affiliates or partners. Except as otherwise expressly stated herein, they cannot be copied, modified, transmitted, displayed, performed, reproduced, transferred, resold, distributed (for compensation or otherwise), licensed, altered, framed, stored for subsequent use or otherwise used in whole or in part in any manner without DLC’s prior written consent, except to the extent permitted by copyright law, and then only with notices of DLC’s proprietary rights which may be withheld in its sole discretion. You are responsible for any misuse of the Website or Application that occurs through your DLC Account, whether by a member of your household or an authorized or unauthorized third-party. For purposes of the Terms of Use, “Content” refers to any information, names, images, pictures, logos, icons, documents, and materials on the Website or Application.

TRADEMARK NOTICES

‘DLC’, ‘Our Energy, Your Power’, and the DLC logo are registered trademarks of DLC. Other featured words or symbols used to identify the services or programs offered in the Website or Application can also be protected trademarks.

WEB CONTENT AND MATERIALS

The information on the Website and Application is for information purposes only. It is believed to be reliable, but DLC does not warrant its completeness, timeliness or accuracy. The information and materials contained in the Website, Application and these Terms of Use are subject to change without notice.

You agree that (i) you will not engage in any activities related to the Website or Application that are contrary to applicable law, regulation or the terms of any agreements you have with DLC; (ii) where your use of the Website or Application requires a username and password, you will establish commercially reasonable security procedures and controls to limit access to your password or other identifying information to authorized individuals; and (iii) you will not use any device, software, routine, file or other tool or technology, such as any viruses, trojan horses, worms, time bombs or cancelbots, intended to damage or interfere with the proper working of the Website or Application or to surreptitiously intercept or expropriate any system, data or personal information from the Website or Application.

DUQUESNE LIGHT COMPANY CAN DISCONTINUE OR MAKE CHANGES IN THE INFORMATION OR SERVICES DESCRIBED HEREIN AT ANY TIME WITHOUT PRIOR NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU. ANY DATED INFORMATION IS PUBLISHED AS OF ITS DATE ONLY, AND DUQUESNE LIGHT COMPANY DOES NOT UNDERTAKE ANY OBLIGATION OR RESPONSIBILITY TO UPDATE OR AMEND ANY SUCH INFORMATION. DUQUESNE LIGHT COMPANY RESERVES THE RIGHT TO TERMINATE ANY OR ALL WEBSITE AND APPLICATION OFFERINGS OR TRANSMISSIONS WITHOUT PRIOR NOTICE TO YOU.

POTENTIAL DISRUPTION OF SERVICE

Access to the Website and Application can from time to time be unavailable, delayed, limited or slowed due to, among other things:

hardware failure, including among other things failures of computers (including your own computer), mobile phones, wireless communication devices, servers, networks, telecommunication lines and connections, and other electronic and mechanical equipment;
software failure, including among other things, bugs, errors, viruses, configuration problems, incompatibility of systems, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within particular documents or other content;
overload of system capacities;
damage caused by severe weather, earthquakes, wars, insurrection, riots, civil commotion, acts of God, accident, fire, water damage, explosion, mechanical breakdown or natural disasters;
strike or other stoppage (whether partial or total) of labor;
governmental or regulatory restrictions, exchange rulings, court or tribunal orders or other human intervention; or
any other cause (whether similar or dissimilar to any of the foregoing) whatsoever beyond the control of DLC.

LINKS TO OTHER SITES

Links to non-DLC websites or mobile applications are provided solely as pointers to information on topics that might be useful to you. DLC has no control over the content on such non-DLC websites or mobile applications, including social media sites. If you choose to link to a website or mobile application not controlled by DLC, DLC makes no warranties, either express or implied, concerning the content of that website or mobile application, including the accuracy, completeness, reliability or suitability thereof for any particular purpose, nor does DLC warrant that such website, mobile application or content is free from any claims of copyright, trademark or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination. DLC does not guarantee the authenticity of documents on the Internet. Links to non-DLC websites and mobile applications do not imply any endorsement of or responsibility for the opinions, ideas, products, information or services offered at such websites or mobile applications, or any representation regarding the content at such websites or mobile applications. When you use the Website or Application, you may encounter links or sign on access allowing you to visit third party sites, such as social media sites. DLC is not under the control or ownership of these sites and these links are not endorsements of the third-party sites, an affiliation with the third-party sites, or a warranty of any type regarding any information on third party sites. Your use of any third-party site is governed by agreements and policies governed at those websites.

ARTIFICIAL INTELLIGENCE TECHNOLOGY
DLC may make certain features available to you on the Website that are powered by artificial intelligence technology (“AI Features”). DLC may, but is not required to, provide you with notice prior to your use of such AI Features. By using any AI Features on the Website, you agree to the following additional terms:

You agree to use the AI Features in strict compliance with these Terms of Service and DLC's Acceptable Use Policy.

Any output generated by the AI Features (“Output”) is provided as a suggestion and should be reviewed by you for accuracy and suitability prior to being relied upon. As such, you acknowledge and agree that you retain all responsibility for any actions you take in reliance on the Output. The AI Features, and any Output generated therefrom, is provided “as is” and on an “as available” basis. DLC makes no representations and provides no warranties whatsoever as to the accuracy, availability, appropriateness, or suitability of the AI Features or the Output for your intended use.

DLC may make changes to, or discontinue its provision of, the AI Features at any time and in its sole discretion. Further, DLC may limit or suspend your access to the AI Features for any reason, including your violation of these Terms of Service.

You acknowledge and agree that DLC may collect, store, and analyze data derived from your use of the AI Features to improve the performance and functionality of the AI Features and DLC’s other technology. Any data collected by DLC will be handled in accordance with the DLC Privacy Policy.”

LIMITATION OF LIABILITY

BECAUSE OF THE POSSIBILITY OF HUMAN AND MECHANICAL ERROR AS WELL AS OTHER FACTORS, THE WEBSITE AND APPLICATION (INCLUDING ALL INFORMATION AND MATERIALS CONTAINED ON THE WEBSITE AND APPLICATION) ARE PROVIDED “AS IS” AND “AS AVAILABLE”. EXCEPT AS REQUIRED BY LAW, DLC IS NOT PROVIDING ANY WARRANTIES AND REPRESENTATIONS REGARDING THE WEBSITE, APPLICATION OR THE SERVICES PROVIDED BY DLC ON OR THROUGH THE WEBSITE OR APPLICATION, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE, OR FITNESS FOR ANY PARTICULAR PURPOSE.

DLC WILL NOT BE LIABLE FOR ANY DELAY, DIFFICULTY IN USE, INACCURACY OF INFORMATION, COMPUTER VIRUSES, MALICIOUS CODE OR OTHER DEFECT IN THE WEBSITE OR APPLICATION, OR FOR THE INCOMPATIBILITY BETWEEN THE WEBSITE OR APPLICATION AND FILES AND YOUR BROWSER OR OTHER SITE ACCESSING PROGRAM. DLC WILL NOT BE LIABLE FOR ANY OTHER PROBLEMS EXPERIENCED BY YOU DUE TO CAUSES BEYOND DLC’S CONTROL. EXCEPT AS REQUIRED BY LAW, DLC DOES NOT WARRANT THE ACCURACY, ADEQUACY, OR COMPLETENESS OF THE INFORMATION AND MATERIALS CONTAINED ON THE WEBSITE OR APPLICATION AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THE MATERIALS AND INFORMATION.

NOTHING HEREIN WILL BE CONSTRUED AS LIMITING OR REDUCING DLC’S RESPONSIBILITIES AND OBLIGATIONS TO CUSTOMERS IN ACCORDANCE WITH APPLICABLE LAWS AND REGULATIONS.

UNDER NO CIRCUMSTANCES WILL DLC BE LIABLE FOR ANY LOST PROFITS, LOST OPPORTUNITY OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF ANY USE OF OR INABILITY TO USE THE WEBSITE OR APPLICATION OR ANY PORTION THEREOF, INCLUDING WITHOUT LIMITATION, DAMAGES OR INJURY FROM DOWNLOADING ANY MATERIAL CONTAINED ON THIS WEBSITE OR APPLICATION OR FROM ACCESSING LINKS TO OTHER THIRD-PARTY WEBSITES (INCLUDING SOCIAL MEDIA SITES), REGARDLESS OF WHETHER DLC HAS BEEN APPRISED OF THE LIKELIHOOD OF DAMAGES OCCURRING AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, TORT, (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

ENFORCEABILITY AND GOVERNING LAW

Headings are for reference purposes only. The failure of DLC to exercise or enforce any right or provision of these Terms of Use will not constitute a waiver of such right or provision. In the event any of the terms or provisions of these Terms of Use will be held to be unenforceable, the remaining terms and provisions will be unimpaired and the enforceable term or provision will be replaced by such enforceable term or provision as comes closest to the intention underlying the unenforceable term or provision. These Terms of Use will be subject to any other agreements you have entered into with DLC, including DLC’s tariff. Your access to and use of the Website or Application, and the terms of this disclaimer are governed by the laws of the Commonwealth of Pennsylvania.

YOU AGREE THAT ANY ACTION BROUGHT BY YOU, AT LAW OR IN EQUITY, ARISING OUT OF OR RELATING TO THESE TERMS AND USE OR THE WEBSITE OR APPLICATION WILL BE FILED ONLY IN THE STATE OR FEDERAL COURTS IN AND FOR PITTSBURGH, PENNSYLVANIA AND YOU HEREBY CONSENT AND SUBMIT TO THE PERSONAL JURISDICTION OF THESE COURTS FOR THE PURPOSES OF LITIGATING ANY ACTION UNDER THESE TERMS OF USE.

PRIVACY POLICY