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Duquesne Light Company
PO Box 371324
Pittsburgh, PA 15250-7324

Customer Service

Agents available Monday through Friday 8 am - 5 pm; automated phone system available 24 hours a day, seven days a week. TTY users call 711.

888-393-7100 (For Residential Customers)
412-393-7300 (For Business Customers)

Customer Claims

If you believe that Duquesne Light Company has caused damage to you or to your property, please submit a claim online or call 412-393-6032.

DLC is not responsible for food loss due to weather-related outages. Examples include, but are not limited to: appliance damage, vehicle damage, lawn or driveway damage, sewer line damage or personal injury.

Report an Outage/Emergency

888-393-7000

Report emergencies using this number, including: power outages, downed wires, partial power, flickering lights or other hazardous situations.

Ethical Conduct Compliance Hotline

If you have concerns about the safety or ethical conduct of Company personnel, operations, or systems, you may report a concern. Note: Account related questions or concerns (billing, payment, service) are not handled through this hotline and will be forwarded to customer service to be addressed in the order in which they were received.

MEDIA LINE

412-430-3404

This phone number is for media inquiries only. All requests are directed to the Corporate Communications team and will be responded to in a timely manner. The line is active from 5 a.m. to 11 p.m. daily.