We are currently experiencing an issue affecting online applications. While we work to resolve this, please contact your local CAP office for assistance with submitting your application. We appreciate your patience and understanding.
Our Customer Assistance Program (CAP) was established to assist our low-income customers who may have difficulty paying their bill with an ongoing, affordable monthly payment. CAP offers several benefits to those who are eligible, including a reduced monthly bill, debt forgiveness and security deposit waiver, if needed.
Customers can apply for CAP, a security deposit waiver, or recertify their CAP enrollment using our online application. Prior to starting the application, you will need to have the following information available:
- Income and source of income for all household members.
- Names, social security numbers and birth dates for all household members.
Once your application is submitted, a CAP Case Manager will be in contact with you within three business days. If you would like to visit a CAP office in person, please print and complete the application and contact a CAP agency (listed below) nearest you for available appointment times.
Please note that the receipt of a LIHEAP grant would indicate you are eligible for CAP. However, you still will be required to provide your income information when applying for CAP in person or online.