General Project Information

What to Expect

• Improved service and faster restoration
• Planned outages during upgrade construction (see Storm Plan)
• Only a limited number of streets will be effected each day, with the streets varying from day to day or week to week
• On average, customers can expect planned outages ranging from half an hour to eight hours, but in some instances up to 12 hours
• Regular communication and a seamless process throughout the project

Convenient Communication

• Daily updates via website and telephone hotline
• Daily access to project manager
• Contact Us

Improving Reliability and Service

• Replace and upgrade equipment
• Minimize customer impact
• Seamless work phases

Existing Service

• Underground, water causes interruptions
• Difficult to access for maintenance and repairs
• Equipment is no longer the industry standard

Replacing Equipment: Before and After

New Equipment

• Proven and recommended utility standard
• Improved reliability, faster repairs
• Electric equipment is already part of suburban environment, along with existing phone and television equipment

Examples of Finished Equipment

Landscaping Guidelines

• Maintain a 10-foot clearance on the front side of the equipment and a 3-foot clearance on all other sides
• If accessibility does not meet minimum requirements, Duquesne Light may remove any obstructions to safely access and repair equipment
• Some recommended landscaping may include: annuals, grasses and butterfly bushes