What to Expect
- Improved service and faster restoration
- Planned outages during upgrade construction (see Storm Plan)
- Only a limited number of streets will be effected each day, with the streets varying from day to day or week to week
- On average, customers can expect planned outages ranging from half an hour to eight hours, but in some instances up to 12 hours
- Regular communication and a seamless process throughout the project
Convenient Communication
- Daily updates via website and telephone hotline
- Daily access to project manager
- Contact Us
Improving Reliability and Service
- Replace and upgrade equipment
- Minimize customer impact
- Seamless work phases
Existing Service
- Underground, water causes interruptions
- Difficult to access for maintenance and repairs
- Equipment is no longer the industry standard
Replacing Equipment: Before and After
New Equipment
- Proven and recommended utility standard
- Improved reliability, faster repairs
- Electric equipment is already part of suburban environment, along with existing phone and television equipment
Examples of Finished Equipment
Landscaping Guidelines
- Maintain a 10-foot clearance on the front side of the equipment and a 3-foot clearance on all other sides
- If accessibility does not meet minimum requirements, Duquesne Light may remove any obstructions to safely access and repair equipment
- Some recommended landscaping may include: annuals, grasses and butterfly bushes
We Don’t Just Power Your Lights,
We Power The Moments You Call Life.
One More Reason We’re Larger Than Light.