Duquesne Light recently made changes that will help increase convenience for customers who shop for their electric supply.
Recognizing that moving to a new home or business location can often be a challenging process, Duquesne Light is introducing two new options: Seamless Move and Instant Connect. Seamless Move enables you to retain your current supplier, without disruption, when moving to a new location within our service territory. Instant Connect provides new customers with the ability for supplier service to begin on day one of their new utility service, rather than first having to enroll in Duquesne Light’s default service.
Eligible customers for Seamless Move and Instant Connect include existing residential shopping customers and existing commercial and industrial (C&I) shopping customers with less than 300 kilowatts of demand.
In addition, we have enhanced our Accelerated Switching offering. Most customers now can switch their supplier every three business days. Previously, you only could do one “on-cycle” and one “off-cycle” switch per billing period. This will help continue to provide access to competitive pricing options that best meet your needs and budget.
To learn more, visit the Customer Choice FAQs. If you would like additional information, contact us at 412-393-7100 between 8 a.m. and 5 p.m., Monday through Friday. Press “1” and follow the prompts to reach a customer service representative.